Hello

I’m Luiza, an experienced product designer based in London, I use the power of design to create

EfortlessPowerfulBoldInclusiveGame ChangingSmartCompetitiveAccessibleLovedIntuitive Products

Hello

I’m Luiza, an experienced product designer based in London. I use the power of design to create

EfortlessPowerfulBoldInclusiveGame ChangingSmartCompetitiveAccessibleLovedIntuitiveFunctionalInnovative Products

About me

Why?

Nothing excites me more than finding novel solutions to complex problems. Through its competitive yet collaborative nature design feeds my curiosity and enables me to be the glue between people, ideas and technology.

I am ego-free, self-driven, and very pragmatic and I thrive in fast-paced environments that nurture initiative, focus and devotion to deliver the optimal balance between form and function.

Over the past 10+ years, I have worked on a wide range of design-led projects in Europe, UK and Asia, across different organisational cultures and disciplines to bring products to life. Big or small, each project has provided a different challenge and added to my skill set.

What?

I help companies use design as a differentiator and multiplier to build competitive products that drive growth and stand out in an increasingly crowded marketplace.

I have solid experience designing for both web and native, managing all aspects of product design from user research to prototyping to post go-live refinements.

I enjoy building synergy with other disciplines by creating a open, safe and inclusive design culture where initiative, autonomy, creative and critical thinking, continuous feedback and input are the norm.

How?

I use tangible outputs like storyboards, journey maps, and prototypes to create an immersive space where design, data, engineering and business can come together to visualise and evolve ideas.

I think holistically and act pragmatically, ensuring design methodologies are used timely and effectively to deliver the best possible outcome.

I strongly believe design is a team game and the sum of all contributors I do not settle for average and I see each iteration as an opportunity to push the bar and encourage everyone to do the same

Practical Skills

 Design Management

Cross-function integration and collaboration
  • Timely and effective alignment and collaboration with business, data, product & engineering at key stages of development
Design effectiveness and accountability
  • data-informed decisions
  • design success metrics & ROI monitoring
  • design process optimisation ( standardised tools & frameworks)
  • brand level design consistency (UI library/design system development)
Team management and development
  • mentoring, empowering and developing designers/researchers
  • managing 3rd party /freelance resources

Product Design

  • Design Workshops

  • Journey Maps & User flows

  • Wireframing & Prototyping

  • User Testing

  • User Research

  • Workshops

  • UI & Interaction Design

  • Information architecture

  • Art direction

  • Branding

About me

Why?

Nothing excites me more than tackling complex problems and embracing new perspectives, Design puts me at the core of the problem, working with ever-changing user expectations in fast-paced environments. This challenges me to be both a visionary and a realist to find novel solutions to practical problems.

What I love most about design is its collaborative nature that enables me to be the glue between people, ideas, and technology.

Over the past 10+ years, I have worked on a wide range of design-led projects in Europe, UK, and Asia, across different organisational cultures and disciplines to bring products to life. Big or small, each project has provided a different challenge and added to my skill set.

What?

I help companies use design as a differentiator and multiplier, not settling for average products and experiences.

I focus on optimising existing areas, identifying gaps or conceptualising new features across web and native apps, managing all aspects and layers of the user experience to achieve the optimal balance between potential, form, and function.

From concept to post go-live refinements, I continuously push the bar, wearing many hats along the way. I love mentoring and motivating my team and I equally enjoy working hands-on alongside them.

How?

I use tangible outputs like storyboards, journey maps, and prototypes to create an immersive space where design, data, engineering and business can come together to visualise concepts, provide feedback and input.

I think holistically and act pragmatically, ensuring design methodologies are used timely and effectively to deliver the best possible outcome.

In practice I do a lot of:

  • UX & Product Strategy
  • Journey Maps & User flows
  • Wireframing/Prototyping

  • User Testing
  • User Research

  • Workshops
  • UI & Interaction Design
  • Design Systems

Tools

UI Design

  • Figma

  • Sketch

  • Zeplin

  • Invision

  • Photoshop

  • Ilustrator

  • After Effects

  • HTML/CSS

Data & Research

  • Hotjar

  • Google Analytics

  • Dynatrace

  • Qualtrics

  • Survey Monkey

  • Mailchimp

  • Maze

Collaboration

  • Miro

  • Jira

  • Trelo

  • Abstract

  • Slack

Tools I use

UI Design

  • Figma

  • Sketch

  • Zeplin

  • Invision

  • Photoshop

  • Ilustrator

  • After Effects

  • HTML/CSS

Data & Research

  • Hotjar

  • Google Analytics

  • Dynatrace

  • Qualtrics

  • Survey Monkey

  • Mailchimp

  • Maze

Collaboration

  • Miro

  • Jira

  • Trelo

  • Abstract

  • Slack

Work

Case Studies

Product Redesign

AVON | London, UK

Completely revamp a web-based B2C digital platform that drives business growth, supporting users in 24 countries to manage their teams to maximize earnings and productivity.

App registration & Onboarding

AXA | Hong Kong

Rethink the registration flow to introduce key features and address usability issues leading to high drop-off rates and negative reviews in the app stores.

Sales Funnel Prototype

AXA/HSBC | HONG KONG

Prototype the end-to-end product page and sales funnel for a new, co-branded business insurance, to validate and refine the journey with real users, ensuring the funnel delivers the maximum number of conversions and leads.

More Work Samples

Work

Project Samples

Here is a sample of projects I worked on ranging from discovery focus ones to end-to-end products

App registration & Onboarding

AXA | Hong Kong

Rethink the registration flow to address usability issues that were leading to high drop-off rates and negative reviews in the app stores.

Sales Funnel Prototype

AXA/HSBC | HONG KONG

Prototype the end to end sales funnel for a new AXA-HSBC co-branded business insurance product, to validate and refine the journey with real users. The end goal was to ensure the funnel delivers the maximum number of conversions and leads.

Product Redesign

AVON | London, UK

Completely revamp a B2C digital platform that supports users in 24 countries manage their sales teams to maximize their earnings and productivity.

Responsive Navigation & Landing page

Project Summary

Develop a new navigation flow & a responsive landing page to introduce a newly launched insurance management web platform to new and existing users, while allowing them to quicly understand the differences between app and the web service to choose the right tool.

Workshops

Other work

VARIOUS CLIENTS

A few other projects I really enjoyed working on in the past, that are representative of my visual style.

Contact

Get In Touch

If you need help with your project, want to learn more about me or you are a fellow designer just wanting to chat, drop me a line.

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Contact

Get In Touch

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